1. Agreement to these terms
These Terms of Service ("Terms") form a binding agreement between you and Zaro ("Zaro," "we," "us," or "our") governing your access to and use of the websites, applications, APIs, and related services offered at or through zaro.ai and associated domains (collectively, the "Services"), including Zaro, our enterprise context and collaboration layer for AI-assisted work.
By creating an account, clicking to accept these Terms, or otherwise accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
If you do not agree, do not use the Services. We may update these Terms from time to time as described in Section 12.
2. Description of the Services
Zaro provides cloud-based tools to organize, share, and govern context used with AI systems—including workspaces, files, memory, skills, integrations, and related features as described in our product documentation. Features may change, and we may add or discontinue functionality with reasonable notice where practicable.
The Services are intended for business and professional use. We do not guarantee that the Services will be uninterrupted or error-free, or that outputs from AI features will be accurate or suitable for any particular purpose.
3. Accounts, eligibility, and security
You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at [email protected] if you suspect unauthorized access.
- You must be at least the age of majority in your jurisdiction, or 16 years old (whichever is higher), to use the Services, unless a parent or guardian consents where required by law.
- You may not share accounts in a way that circumvents access controls or licensing, except as permitted by your subscription or written agreement with us.
- We may suspend or terminate accounts that violate these Terms or pose a security risk.
4. Acceptable use
You agree not to misuse the Services. Without limitation, you must not:
- Violate applicable laws or regulations, or infringe others' intellectual property, privacy, or other rights.
- Upload or process content that is unlawful, defamatory, discriminatory, harmful to minors, or that contains malware or other harmful code.
- Attempt to probe, scan, or test the vulnerability of the Services, or breach authentication or security measures, except as part of an authorized bug bounty or written agreement with us.
- Reverse engineer, decompile, or disassemble any part of the Services except to the limited extent permitted by applicable law.
- Use the Services to develop a competing product or service, or to train foundation models on our Services or outputs in violation of your agreement with us.
- Circumvent usage limits, billing, or access controls, or resell the Services without authorization.
We may investigate suspected violations and cooperate with law enforcement as required by law.
5. Customer content and data processing
You retain ownership of content you submit to the Services ("Customer Content"). You grant Zaro a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely to provide, secure, and improve the Services and as described in our Privacy Policy.
You represent that you have all rights necessary to grant this license and that Customer Content does not violate these Terms or applicable law. If you use the Services to process personal data on behalf of others, you are responsible for lawful bases, notices, and agreements required under privacy law, and for any data processing addendum we make available for enterprise customers.
6. Intellectual property
The Services, including software, branding, documentation, and our proprietary models and systems (excluding your Customer Content), are owned by Zaro and its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you.
Feedback you provide about the Services may be used by us without obligation or restriction, except where prohibited by law.
7. Third-party services
The Services may integrate with third-party tools, model providers, identity providers, or data sources. Your use of those services may be subject to separate terms from those providers. We are not responsible for third-party services or content.
8. Disclaimers and limitation of liability
Disclaimer. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR RELIABLE FOR ANY USE.
Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORK ZARO AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (USD $100), IF YOU HAVE NOT PAID US. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM PERMITTED BY LAW.
9. Indemnity
You will defend, indemnify, and hold harmless Zaro and its affiliates from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your Customer Content, your use of the Services in violation of these Terms, or your violation of applicable law or third-party rights.
10. Termination
You may stop using the Services at any time. We may suspend or terminate access to the Services for breach of these Terms, non-payment where applicable, legal or security reasons, or extended inactivity as described in our policies.
Upon termination, your right to use the Services ceases. Provisions that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnity, and governing law) will survive.
11. Privacy
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
12. Changes to these Terms
We may modify these Terms by posting an updated version on this page and updating the "Last updated" date. If changes are material, we will provide reasonable notice (for example, by email or in-product notice) before they take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
13. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to applicable law, exclusive jurisdiction and venue for disputes arising from these Terms or the Services shall be the state and federal courts located in Delaware, and you consent to personal jurisdiction there.
If you are a consumer in the European Economic Area, United Kingdom, or Switzerland, mandatory consumer protections in your country of residence may also apply.
14. General
These Terms, together with our Privacy Policy and any order form or enterprise agreement you enter into with us, constitute the entire agreement between you and Zaro regarding the Services. If any provision is held invalid, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
15. Contact
For questions about these Terms, contact us at [email protected].